FAQ’s
Enquiry Form
Got questions?
What services do you provide?
At Jaguar Land Rover Orpington, we provide a complete range of manufacturer-approved services, including scheduled servicing, MOT testing, warranty repairs, advanced diagnostics, and the supply and fitting of genuine Jaguar Land Rover parts and accessories. All work is carried out by factory-trained technicians using the latest approved equipment.
Where can I find you, and when are you open?
We are located at Mill Brook Road, Orpington, BR5 3TX, and you can contact us directly on 020 8153 0031. Our opening hours are Monday to Friday from 8:00am to 6:00pm, Saturday from 8:00am to 12:00pm, and we are closed on Sundays.
Do you use genuine Jaguar Land Rover parts?
Yes. As an authorised Jaguar Land Rover service centre, we only fit genuine parts to ensure your vehicle’s integrity, performance, and warranty protection.
How do I book a service, MOT or repair?
Booking with us is quick and easy. You can use our online enquiry form at the top of the page, call our service team on 020 8153 0031, or visit us at our Orpington centre. We recommend booking in advance to secure your preferred date.
Can you carry out warranty or recall repairs?
Yes. We are fully authorised to perform all Jaguar Land Rover warranty and recall repairs, ensuring your vehicle is maintained to the manufacturer’s standards. Call 020 8153 0031 to check whether your vehicle qualifies.
Can I combine my MOT and service in one visit?
Yes. To make things more convenient, you can book your MOT and service together, saving you time and ensuring your Jaguar or Land Rover is kept in peak condition.
What if additional work is required on my vehicle?
If our technicians identify any additional work during your appointment, we will always contact you before proceeding. We will provide a clear explanation, transparent pricing, and agree on a timescale with you, so you remain in full control of the decision.
Do you provide updates during my vehicle’s service?
Yes. We will keep you fully informed throughout your vehicle’s time with us, whether it is in for routine maintenance or more complex repairs. For real-time updates, please speak with our service advisors on 020 8153 0031.
Why choose Jaguar Land Rover Orpington?
Choosing Jaguar Land Rover Orpington means your vehicle will be in the hands of factory-trained technicians who use manufacturer-approved tools and diagnostics, fit only genuine Jaguar Land Rover parts, and ensure your warranty is fully protected. With convenient booking options and exceptional service, we make looking after your Jaguar or Land Rover as effortless as possible.
Do you offer courtesy cars or collection and delivery?
Yes. To minimise disruption while your Jaguar or Land Rover is with us, we can provide a courtesy car (subject to availability) or arrange collection and delivery from your home or workplace. Please request this when booking your appointment.
Can I wait while my vehicle is being serviced?
Yes. Our Orpington centre has a comfortable customer lounge with complimentary refreshments, Wi-Fi, and workspaces if you wish to wait during your appointment.
Do you offer fixed-price servicing?
We provide transparent, competitive pricing for all scheduled servicing and maintenance. Fixed-price servicing packages are available for many Jaguar and Land Rover models — please contact our service team for details.
Can you update my vehicle’s digital service record?
Yes. As an authorised Jaguar Land Rover centre, we update your vehicle’s official digital service record after every service, ensuring its history remains complete and accurate.
Do you service older Jaguar and Land Rover models?
Absolutely. Whether your vehicle is brand new or a cherished classic, our trained technicians have the knowledge and equipment to look after it to manufacturer standards.
Do you offer service plans or extended warranty options?
Yes. We can provide tailored service plan packages and extended warranty options to help you spread the cost of maintenance and ensure long-term peace of mind.
What payment methods do you accept?
We accept all major debit and credit cards, bank transfers, and cash. Flexible payment options, including finance for larger repairs, may also be available — please speak to our service team.